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Terms of Service

Last updated: 20/02/2025

The contract made on the basis of this document will not be recorded. It will be concluded only in electronic form, it is not a written contract, it is written in English and it does not refer to a code of conduct. If you have questions about the operation of the webstore and your order process, please contact us via the contact details provided.

The effect of this General Terms and Conditions extends to the contractual relationships of the provider's domain wargamecorner.

Definitions :

User : Any natural or legal person or organization that uses the services of the Service Provider shall enter into a contract with the Service Provider.

Consumer : A User who is a natural person acting outside his or her profession, self-employment or business.

Business : A person pursuing an occupation, self-employment or business.

Provider : A natural or legal person or an entity without legal personality providing an information society service, which provides a service to the User and concludes a contract with the User.

 

  1. DATA OF THE PROVIDER

Name of the Service Provider: Euro-Mix 2004 Ltd.

Registered office: 9024 Győr Ikva street. 10., Hungary
Company registration number: 08-09-010858 / 37
Hungarian Tax number: 12956197-2-08

EU tax number: HU12956197


Language of contract: Hungarian

 

Name and address of the webstore engine provider:

  • UNAS Online Kft.
  • Registered office: 9400 Sopron, Kőszegi út 14.

 

  1. BASIC PROVISONS

2.1. Issues not regulated in the current Articles and the interpretation of these Articles are governed by Hungarian law, with particular regard to the provisions of Act V of 2013 of the Hungarian Civil Code (“Civil Code”) on certain aspects of electronic commerce services and information society services from the 2001 Act CVIII (E-commerce law) and the detailed regulations on consumer-business contracts of Government Decree 45/2014. (II. 26.). The mandatory provisions of the relevant legislation shall apply to the Parties without any special clause.

2.2. These Articles are effective law since 09 October 2019 and remain in force until revocation. The Service Provider has the right to unilaterally amend the Articles (circumstances that may lead to change: change in shipping cost, change in legislation, business interest, changes in company). The modifications need to be issued 11 (eleven) days before the effective date by the Service Provider on their website - during which time the User is entitled to rescind or terminate the contract. By using this website, the User agrees that all regulations governing the use of this website are automatically applicable to them.

2.3. The Service Provider reserves all rights in connection with the content and dissemination of the website and webpages. It is absolutely forbidden to download, store (electronically), process, or sell any content published in the website or any aspect of the content without the written consent of the Service Provider.

  1. REGISTRATION, PURCHASE

3.1. The User is obliged to provide his / her real data at the time of purchase / registration. In the event of false or personally identifiable information provided during purchase / registration, the resulting electronic contract will be considered void. The Service Provider disclaims any liability if the User makes use of its services on behalf of another person with the data of another person.

3.2. The Service Provider shall not be required for delivery delays or other problems or errors due to incorrect and / or inaccurate data provided by the User.

3.3. The Service Provider shall not be required for any damages resulting from the User's forgetting his / her password or the access of unauthorized persons for any reason not attributable to the Service Provider (if registered on the site).

  1. AVAILABLE PRODUCTS AND SOFTWARES

4.1. Displayed products can only be ordered online. The prices displayed for the products are in EUR and include the statutory VAT. However, they do not include home delivery charges. No separate packaging costs will be charged.

4.2. In the webstore, the Service Provider details the name, description of the product. The images shown on the product data sheet may be different from the actual ones and may be used for illustration purposes.

4.3. If there is a product on sale, the Service Provider should inform the User about the sale and its exact duration if there is such.

4.4. If the wrong price is displayed on the website - despite the due diligence of the Service Provider - and the price is obviously incorrect, the Service Provider is not required to confirm the product at the wrong price, especially if there is a significant difference. For example, if the price is set at EUR 0 or EUR 0.01 because of a system error, then the Service Provider shall not be obliged to deliver the product at the incorrect price, but may offer the delivery at the correct price, in the knowledge of which the Customer may refuse to make the purchase. In accordance with the case law of the Hungarian judiciary, a significant difference is generally considered to be a deviation of at least 50% in a positive or negative direction from the market value of the given product or service. However,

4.5. In the case of a defective price as described in Section 4.4, there will be a noticeable mismatch between the true and the indicated price of the product that the average consumer will immediately notice. Pursuant to Act V of the Civil Code of 2013 (Civil Code), the contract shall be created by the mutual and unanimous expression of the will of the parties. If the parties are unable to agree on the terms of the contract, ie there is no mutually agreed statement on the will of the parties, it is not possible to speak of a valid contract that would give rise to rights and obligations. On this basis, an order that has been confirmed at the wrong / erroneous price is considered to be null and void.


  1. PROCESS OF ORDER

5.1. User logs into the webstore after registration / or begin to shop without registration.

5.2. User selects the product (s).

5.3. User put the chosen product (s) into the basket. The User can adjust the quantity of the products in the cart. Users can take a look at the cart any time, with clicking on the “cart” sign.

5.4. If the User does not want to buy any other products, he/she can check the quantity of the products in the basket. Users can delete the content of the basket freely.

5.5. The User chooses the delivery address, accepts the delivery offer and selects the delivery / payment method, which could be the following:

Payment methods:

Name: Barion Payment Inc.

Registered office: H-1117, Budapest, Infopark sétány 1.

Phone Number: +36 1 464 70 99

E-mail Address:   hello@barion.com

Online bank card payments are executed via the Barion system. The merchant does not get and store bank card data. Barion Payment Inc., the provider of this service, is an institution under the authority of the Central Bank of Hungary, its license number is: H-EN-I-1064/2013.

 

Name: PayPal Holdings, Inc

Registered office: 2211 North First StreetSan Jose, California 95131

Phone Number: (402) 935-7733

E-mail Address: visit https://www.paypal.com/us/smarthelp/contact-us

 

Name: B-Payment Zrt. (Borgun, an entity under the supervision of the Hungarian National Bank)

Registered office: 1072 Budapest, Rákóczi út 42. EMKE Business Center II. Floor

Phone Number: +36 1 793 6776

E-mail Address:  info@b-payment.hu

 

Delivery methods:

Name: Express One Hungary Ltd.

Registered office: 1239 Budapest, Európa street 12.

Phone Number: +3629886660

E-mail Address:   ugyfelszolgalat@expressone.hu

  

Name: General Logistics Systems Hungary Package-logistics Ltd.

Registered office: 2351 Alsónémedi

Phone Number: +3629886660

E-mail Address:   info@gls-hungary.com

 

5.5.1. Cost of delivery:

The cost of delivery is subject to change and may be found in the shipping details.

The packages are delivered by the Express One or GLS in Hungary. For foreigner delivery fees and service providers please see the shipping details. 

5.5.2. Payment methods:

Cash on delivery: If the ordered product (s) is (are) delivered by courier-service, there is an opportunity for the Users / Customers to pay the total amount in cash for the courier, after receiving the ordered products. Please note that this service is not available in all countries.

Online banking: Users / customers have the opportunity to pay the total amount online, with a bank card on the secured payment site used by the Service Provider.

I acknowledge the following personal data stored in the user account of Euro-Mix 2004 Kft. (9024 Győr Ikva street 10). will be handed over to Payment companies specified above and is trusted as a data processor. The data transferred by the data controller are as follows: name, billing and shipping address, phone number, email address.The nature and purpose of the data processing activity performed by the data processor.

5.3. If there is a lack or imperfection in connection with the products or prices in the webstore, we reserve the rights for correction. In such a case, we inform the customer about the new data immediately after the recognition or modification. Afterwards, the customer can confirm the order again, or both side has a chance to rescind the contract.

5.4. The total amount contains all the charges according to the totalizing of the order and the letter of confirmation. The Service Provider sends the invoice electronically. The User / customer is required to check the package in front of the courier. The User is required to ask for a statement of damage in case of any damages on the wrapping or in (on) the product, in case of any damage the user is not required to accept the package. Post-claim or any claims without a statement of damage will not be accepted by the Provider! The delivery of the packages are done on workdays between 8 am - 17 pm

5.5. After the user / customer gives its data, the User can send the order by clicking on the “Pay” button, but before, the given data can be checked again, note can be added to the order, or wishes can be sent by e -mail in connection with the order.

5.6. Correction of data input failure: The user can always step back to the stage before, where failures can be corrected, before closing the process of ordering.

5.7. The user / customer receives an email of confirmation after sending the order. The order and the confirmation of the order can be considered “arrived” to the Provider or to the User, when it is reachable for them. The Provider excludes the blame of confirmation, if the confirmation does not arrive in time because the user / customer has given the wrong email address, or the storage pool of the account is full, and can not receive messages.

5.8. The user notes that the confirmation detailed in the previous point is just an automatic confirmation, it does not make a contract. The contract is created when the Service Provider sends another e-mail notification about the fulfillment of the order to the User, after the previously detailed automatic confirmation.

5.9. The User can follow the process of the order until the close of the order.

  1. ORDER PROCESSING AND FULFILMENT

6.1. Orders are processed during opening hours. In addition to the times specified for processing the order, it is possible to place the order after the end of the working day and it will then be processed the next day. The Service Provider's customer service will always confirm by electronic means when the order can be fulfilled.

6.2. According to the contract of sale, the Service Provider shall transfer the ownership of the product and the User shall pay the purchase price and receive the product.

6.3. If the seller is an enterprise and the buyer is a consumer and the seller undertakes to deliver the item to the buyer, the risk of damage passes to the buyer when the buyer or designated third party takes possession of it. The risk of loss shall pass to the buyer upon purchase if the courier has been instructed by the buyer, unless the courier is recommended by the seller.

6.4. If the seller is an enterprise, and the buyer is a consumer, for lack of a distinct agreement of the signatories, the seller (based on this GTC: Service Provider) is obligated to make available the product for the buyer (User), after the conclusion of the contract. 

6.7. The User is entitled to withdraw from the contract without specifying an additional term, if

  1. (a) the Service Provider has refused to perform the contract
  2. (b) the contract should have been performed in accordance with an agreement between the parties or due to the recognizable purpose of the service, within a specified period of time and not otherwise.

6.8. If the Service Provider cannot accomplish the contractual obligation because the product / or any of its components was not available, the Service Provider is obliged to inform the User right away and to refund the sum paid by the User or the user can choose to replace the product with the same value.

  1. WAIVER CLAUSE

7.1. According to Directive 2011/83 / EU of the European Parliament and of the Commission concerning the rules on contracts between customers and enterprises (Gov. Degree 45/2014) (II.26), the Consumer may withdraw and return the ordered product (s ) with no explanation.

7.2. The Consumer may exercise his / her right of withdrawal by a clear statement to this effect or by means of the model declaration set out in Annex 2 of Government Decree 45/2014. (II.26.).

7.3. The period for exercising the right of withdrawal shall expire 14 days after the date on which the consumer or a third party other than the courier designated by the Consumer receives the product.

7.4. The Consumer may exercise the right of withdrawal between the date of conclusion of the contract and the date of receipt of the product. However, the order shall not be canceled after the seller delivered to the courier. The consumer may exercise the right of withdrawal after the receipt of the product instead, as detailed in 7.3.

7.5. The cost of returning the product must be borne by the Consumer, and the Business has not undertaken to bear this cost.

7.6. In the event that the right of withdrawal is exercised, the Consumer will not be charged, other than for the cost of returning the product.

7.7. The Consumer shall have no right of withdrawal in the case of a non-prefabricated product which has been manufactured at the consumer's request or at the express request of the Consumer, or which is clearly personalized for the Consumer.

7.8. The Consumer may also not exercise their right of withdrawal with respect to:

  1. (a) a contract for the provision of a service, after the performance of the service has been completed in its entirety, where the Business has begun performance with the Consumer's express prior consent, and where the Consumer has acknowledged that they will lose their right of withdrawal;
  2. (b) a product or service whose price or charge is subject to fluctuations in the financial market which are beyond the control of the Business, even within the time limit for exercising the right of withdrawal;
  3. (c) perishable goods or items with a short shelf life;
  4. (d) in the case of a sealed product which cannot be returned after opening after delivery for health or hygiene reasons;
  5. (e) in respect of a product which, by its nature, is inextricably linked to another product after its transfer;
  6. (f) for alcoholic beverages, the actual value of which depends on market fluctuations beyond the control of the undertaking and the price of which was agreed by the parties at the time of the conclusion of the contract of sale but which is not performed until 30 days after the date of conclusion;
  7. (g) in the case of a business contract where the Business, at the express request of the consumer, requests the Consumer to carry out urgent repair or maintenance work;
  8. (h) for the sale or purchase of sealed audio and video recordings and computer software, where the Consumer has opened the packaging after delivery;
  9. (i) newspapers, magazines and periodicals other than subscription contracts;
  10. (j) in the case of contracts concluded at a public auction;
  11. (k) in relation to a contract for the provision of accommodation for non-residential purposes, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of fulfillment;
  12. in the case of digital content supplied on a tangible medium, where the Business has begun performance with the Consumer's express, prior consent and at the same time the Consumer has agreed to lose the right of withdrawal after commencement of performance.

7.9. The Service Provider shall refund the paid amount to the Consumer immediately upon receipt of the product / or receipt of the notice of cancellation within the meaning of the above laws, but no later than within 14 days of receiving the product.

7.10. The refund will be based on the same payment method used in the original transaction or bank transfer, the Consumer will not be charged any additional costs as a result of the application of this refund method.

7.11. The Consumer shall not return the goods without undue delay, but in any event within 14 days of sending notice of cancellation to the Service Provider or returning them to the Service Provider to the address provided.

7.12. With regards to the Consumer's written cancellation, it is sufficient to send the statement of cancellation within 14 days.

7.13. The Consumer meets the deadline for returns if the Consumer returns or send back the products within 14 days. Returns are deemed to have been completed on time if the consumer has dispatched the product before the time limit expires.

7.14. The Consumer shall only bear the direct cost of returning the product, unless the Business has undertaken to bear this cost.

7.15. The Service Provider does not have to repay the extra cost to the Consumer if the Consumer chooses a different delivery method that is not the cheapest delivery method.

7.16. Refunds may be withheld by the Service Provider until it has received the goods (s) or has not provided the Consumer with proof that they have returned them: the previous date must be taken into account.

7.17. If the Consumer wishes to withdraw from the contract they shall provide notification by any of the methods given by the Service Provider in e-mail. The Consumer can return the ordered product to the Service Provider either by post or via a courier service.

7.18. The Consumer shall only be required for the depreciation resulting from use beyond the usage required to establish the nature, properties and operation of the product.

7.19. The right of cancellation is only entitled to Users classified as consumers by the Civil Code.

7.20. The right of cancellation does not apply to an enterprise, that is to say, a person engaged in the profession, self-employment or business.

7.21. The procedure for enforcing the right of cancellation:

7.21.1. If the Consumer wishes to enforce the right of cancellation, then they need to send the declaration of the intention of their cancellation to one of the contact details of the Service Provider.

7.21.2. The Consumer shall exercise their right of cancellation within the time limit if they send the declaration of cancellation within 14 days after receiving the product. In case of notification by email, the time of sending the email will be taken into account.

7.21.3. In the event of cancellation, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but within 14 days of the notification of the statement of cancellation. The deadline is deemed to be met if the product is sent before the 14-day deadline (meaning it does not have to arrive within 14 days). The customer shall bear the costs of returning the goods due to the exercise of the right of cancellation.

7.21.4. The Service Provider is not obliged to pay back the additional costs for the Consumer if the Consumer chooses a different transport mode that is not the usual and cheapest mode chosen by the Service Provider. 

7.21.5. In case of buying multiple products and the delivery of the products is not on the same day or the ordered products are delivered in multiple parts, the right of cancellation can be enforced in 14 days, counted from the last product or part.

  1. WARRANTIES AND LIABILITIES

Defective performance

The supplier fails to perform properly if the service does not meet the quality requirements set out in the contract or the law at the time of performance. The supplier did not fail to perform the service correctly if the receiver was aware of the error at the time of the conclusion of the contract or should have been aware of the error at the time of the conclusion of the contract.

A contract between a Consumer and a Business shall be null and void if it derogates from the provisions of this Article concerning warranty and security to the detriment of the Consumer.

Several warranty rights apply only to Users who qualify as Consumers under the Hungarian Civil Code.

User as Business: A person who acts in the course of his / her trade, profession or business.

Liability claim

8.1. In what kind of situation can the User exercise his / her right for a liability claim?

The User may exercise a liability claim against the Business, in the event of the improper fulfillment of the contract according to the rules of the Hungarian Civil Code.

8.2. What kind of rights are the customers legal due according to the liability claim?

The User may, if he / she so decides, exercise the following liability claims: request repair or replacement, unless the fulfillment of the User's choice would be impossible or disproportionate to the requirements of the Business. If a repair or replacement is not requested or offered, the User may request a pro-rata reduction in relation to the expense of the defect to the User, or may adjust or else terminate the contract. The User may switch from one selected right of liability to another, however, the cost of the transition will be borne by the User, unless warranted or provided by the Business.

8.3. What is the deadline for the customer to exercise the liability claim?

The customer is required to report the defect immediately after recognition, but within two months of recognition.

8.4. Who can the liability claim be made against?

Customers can enforce the liability claim against the Service Provider.

8.5. What kind of other conditions must be met to enforce the liability claim (if the User is classified as a Customer)?

Within six months from the date of delivery, there is no other condition for enforcing your liability claim unless the User proves that the product or service was provided by the company operating the webstore. However, after six months have passed from the date of performance, the User shall be required to prove that the error was recognized by the User was present at the time of performance.

Product warranty

8.6. In what kind of situation can exercise the Customer its right for product warranty?

In the event of a defect in a movable (product), the User may, at its option, claim a liability or product warranty claim.

8.7. What kind of rights are the User legal due according to the product warranty?

The User may request the repair or replacement of the defected product.

8.8. When is a product considered defective?

A product is defective if it does not meet the quality requirements applicable at the time of placing on the market or if it does not have the characteristics stated in the manufacturer's description.

8.9. What is the deadline for the customer to exercise the product warranty?

The product warranty can be enforced by the Consumer for two years from the time of placing on the market. The right to exercise the product warranty is lost after this deadline.

8.10. Against whom and under what other conditions can a product warranty claim be made?

The product warranty claim can be made against the producer or distributor. The defect of the product shall be proved by the User in the case of claiming the product warranty.

8.11. In what kind of case is the producer (distributor) not required for the product warranty?

The manufacturer (distributor) shall not be required for a defective product if it can prove that:

 - the product was not manufactured or placed on the market in the course of business, or

- the defect was not recognizable at the time of placing the product on the market in the light of general scientific and technical knowledge, or

- the defect in the product is the result of the application of a legal or regulatory requirement.

At least one reason must be given for the manufacturer (distributor) for exemption.

Please note that it is not possible to enforce a liability claim and product warranty claim for the same defect simultaneously. However, if the product warranty claim is effectively enforced, the product warranty for the replaced product or part may also be made against the manufacturer.

 

Guarantee

8.12. In what cases can the Consumer make a claim against the guarantee?

In the event of defective performance, in line with Government Decree 151/2003. (IX. 22.), the Service Provider shall be required if the User qualifies as a Consumer.

8.13. What rights does the Consumer have and under what period of guarantee?

Warranty period:

  1. a) one year in the case of a sale price reaching HUF 10,000 but not exceeding HUF 100,000,
  2. b) two years in the case of a selling price exceeding HUF 100,000 but not exceeding HUF 250,000,
  3. c) over the sale price of HUF 250,000 three years.

Failure to meet these deadlines will result in disqualification

The warranty period begins with the delivery of the consumer product to the consumer or, if the commissioning is performed by the Service Provider or its agent, begins on the day of commissioning.

If the consumer puts the consumer product into service for more than six months after delivery, the starting date of the warranty period is the day of delivery of the consumer product.

The consumer may, at his / her option, enforce his / her request for repair directly at the Service Provider's registered office, at any of its premises, branches and at the repair service indicated by the company on the warranty card.

Based on your warranty claim at the option of the holder

  1. repair or replacement, unless it is impossible to fulfill the chosen warranty or would impose a disproportionate additional cost on the debtor compared to the performance of another warranty, taking into account the value of the service in good condition, the seriousness of the breach and the warranty. caused damage to interests;
  2. may demand a proportionate reduction of the consideration, have the defect rectified or remedied at the debtor's expense, or withdraw from the contract if the debtor has not undertaken the repair or replacement, (...) is unable to fulfill this obligation, or if the creditor has interest in repair or replacement has ceased.

There is no room for withdrawal due to a minor error.

8.14. In what cases is the Business exempt from guarantee obligations?

The Company is only exempt from the guarantee obligations only if it can prove that the fault was caused after the accomplishment of the contract.  

It is worth noting that quality warranty claims and product guarantee claims cannot be enforced concurrently, but otherwise the consumer will be entitled to warranty rights regardless of the rights described in the product warranty and guarantee Articles.

8.15. The Service Provider has no guarantee obligations beyond the guarantee period (life expectancy) for damages caused by natural wear and tear.

8.16. The Service Provider has no guarantee and warranty obligations for damages resulting from improper or negligent handling, excessive stress, or unintended exposure to the product, or other improper use of the products.

8.17. If the Consumer claims for a replacement within three working days of purchase (from operation) due to a defect in the product, the Service Provider shall replace the product if the defect prevents its proper use.

  1. PROCEDURE IN CASE OF RIGHT OF GUARANTY (FOR CONSUMER USERS)

9.1. In the contract of the Consumer and the Business, the agreement cannot depart to the disadvantage of the Consumer.

9.2. It is the duty of the Consumer to prove the conclusion of the contract (by invoice or by receipt).

9.3. The Service Provider is responsible for the costs in connection with the fulfillment of the warranty. (PTK. 6: 6166 §)

9.4. The Service Provider shall write a record concerning the requirement of the guarantee and warranty of the customer.

9.5. The copy of the record should be sent immediately and made available to the customer.

9.6. If the Service Provider is not able to declare the fulfillment of the consumer's warranty or warranty claim upon notification, the Service Provider shall inform the consumer of its position within five working days in a verifiable continent, including the reason for rejection and the possibility of recourse to the conciliation body.

9.7. The Service Provider shall keep the report for three years from the date of its recording and present it at the request of the audit authority.

9.8. The Service Provider shall endeavor to carry out the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds 15 days, the Service Provider is obliged to inform the consumer about the expected duration of the repair or replacement. The information shall be provided with the consumer's prior consent, by electronic means or by any other means suitable for the consumer's receipt.

  1. OTHER REGULATION

10.1. The Service Provider is entitled to use a contributor to fulfill its obligation. It is necessary for its unlawful conduct as if it had committed the unlawful conduct itself.

10.2. The invalidity, illegality or unenforceability of any part of these Articles shall not affect the validity, legality or enforceability of the remainder.

10.3. Failure by the Service Provider to exercise its right under this Policy shall not constitute a waiver of such right. The waiver of any right is subject to express written notice to that effect. The fact that the Service Provider does not strictly adhere to one of the material terms or conditions of the Code once does not mean that it waives the obligation to adhere to that particular condition or clause in the future.

10.4. The Service Provider and Consumer should try to resolve the case out of court.

10.5. The Parties state that the Service Provider's webstore operates in Hungary and maintains it here. Because the site is accessible from other countries, users expressly acknowledge that the applicable law between the user and the Service Provider is Hungarian law. If the User is a Consumer, Pp. § 26. (1) the court of the defendant's domicile has exclusive jurisdiction over the Consumer in disputes arising from this contract.

10.6. The Service Provider does not apply different general access conditions for access to the products in the webstore for reasons related to the nationality, domicile or place of establishment of the User.

10.7. The Service Provider does not apply different conditions to the payment transaction regarding the payment methods accepted by the User due to the nationality, domicile or place of residence of the User, the account location of the payment account, the place of establishment of the payment service provider or place of issue of the cash substitute payment instrument within the EU.

10.8. The Service Provider complies with the requirements of the Internal Market on grounds of unjustified territorial restriction of content and other forms of discrimination based on nationality, place of residence or place of establishment of the buyer, as well as Regulation (EC) No 2006/2004 and Regulation (EU) 2017/2394 as well as 2009/22. REGULATION (EC) No 2018/302 OF THE EUROPEAN PARLIAMENT AND COUNCIL.

  1. Complaint Handling

11.1. The purpose of our website is to fulfill all orders in good quality and to the customer's full satisfaction. If the User still has any complaints regarding the contract or its performance, he / she may submit his / her complaint to the above telephone, email address or letter.

11.2. The Service Provider shall promptly investigate the oral complaint and remedy it as necessary. If the Consumer disagrees with the handling of the complaint, or the complaint is not immediately investigated, the Service Provider shall promptly record the complaint and its position regarding the complaint and provide a copy of it to the Consumer.

11.3. The Service Provider shall respond in writing within 30 days. It shall state the reasons for its rejection of the complaint. A record of the complaint and a copy of the response shall be retained by the Service Provider for a period of 3 years and shall be provided to the control authorities upon request.

11.4. You are informed that in the event of your complaint being rejected, your complaint may be initiated by an official or conciliation body as follows:

11.5. The Consumer may lodge a complaint with the Hungarian Consumer Protection Authority:

Based on the 45 / A Act. § (1) - (3) of the Consumer Protection law and the Statute 387/2016 is the designation of the consumer protection authority.

11.6. In the event of a complaint, the Consumer has the option of contacting a conciliation body.

11.7. The conciliation body is competent for the out-of-court settlement of consumer disputes. It is the task of the conciliation body to attempt to reach a settlement between the parties for the purpose of resolving consumer disputes, failing which it will decide on the matter in order to ensure the simple, expeditious, effective and cost-effective enforcement of consumer rights. The conciliation body shall, at the request of the Consumer or the Service Provider, advise on the Consumer's rights and obligations.

11.8. In the event of a cross-border consumer dispute arising out of an online sales or service contract, the arbitration body attached to the Budapest Chamber of Commerce and Industry shall have sole jurisdiction.

11.9. In the event of a consumer complaint, the Consumer may use the EU online dispute resolution platform. Accessing the platform requires a simple registration with the European Commission.

11.10. The Service Provider shall be obliged to cooperate in conciliation proceedings. In doing so, it is required to send its response letter to the conciliation body and to ensure the presence of the person entitled to reach a settlement at the hearing. Where the business or seat of the business is not established in the county in which the conciliation body operating the territorially competent body is located, the Business's obligation to cooperate shall include offering the possibility of a written settlement in accordance with the consumer's requirements.

  1. Return and refund policy

If you are not 100% satisfied with your purchase from us, you can return your items for a full refund of the products purchased (exclude the shipping fee) within 14 days after receipt of the order. Returns must be unopened, in the state you received them, seals are intact, and in the original packaging.

It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

What should I do if I want to return an unwanted item?

  1. Please write an email to us with your order number and wait for a reply before you return anything. Any package returned without contacting us beforehand is not considered as a valid return, and will not be issued with a refund.
  2. Please note that you will be responsible for the return shipping cost. Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

What should I do if I want to return a faulty item?

  1. We advise you to check your products right after receiving the package, and contact us immediately via email / phone about any faulty items. Please remember to attach relevant pictures as proof for us to better process with your case.
  2. After approval, please return the items and prepay the shipping cost. We will bear this cost, within the maximum shipping fee we offer in the shop for each country.
  3. First, we will try to replace it with the right item for you for free. If not possible, we will pay the value of the goods, together with the return shipping cost, within the maximum shipping fee we offer in the shop for each country.

What should I do if I want to return a damaged item?

  1. Please accept the package first and contact us immediately after receiving the package. Please remember to attach relevant pictures as proof for us to better process with your case.
  2. Depend on the damage, we will offer the respective solutions. One of our team members will be happy to assist you.

How long does it take for the refund to process?

Please allow 14 business days for the item to be shipped back to us, we inspect the items, and issue the refund back to your original payment method.

Depending on the payment methods and the bank used, please allow several additional business days for the refund to arrive. Appreciated for your patience.

Should you have any other questions, please write an email to info@wargamecorner.com , we will be happy to assist you!